Upstate News

January 26, 2007
Doretta Royer 315 464-4833

University Hospital expands financial assistance program to benefit needy patients

SYRACUSE, N.Y. — University Hospital has expanded the scope, hours of operation and the number of locations of its Financial Assistance Program to reach a greater number of the hospital’s uninsured and underinsured patients who may qualify for free or low-cost healthcare plans or for a possible reduction in their healthcare bills. Patients of the hospital’s physician groups may also qualify for the service.

“University Hospital embraces its public mission to provide access to every child, man or woman who seeks medical care at our hospital, regardless of ability to pay,” said Veronica Amsterdam, director of the hospital’s Patient Financial Services. As part of that mission, the hospital’s Financial Resource Center provides patients who need health insurance or additional insurance coverage with free and confidential help in enrolling in government-sponsored healthcare coverage programs or for a reduction in their bills, if they qualify. Payment plans are also available.

To alert more patients and in keeping with the intent of a new Charity Care regulation that requires hospitals to provide financial assistance to all eligible uninsured patients who request help, the hospital expanded the scope and hours of operation of its Financial Assistance Program, as well as increased the number of locations and facilitated enrollers.

Three area health insurance companies—Fidelis, Total Care and United Healthcare—have provided the hospital the services of facilitated enrollers free of charge as part of the insurance companies’ mission of provision of services to low-income people. “These representatives not only provide information about their company plans, but will also discuss other plans as well,” said Janice Harvey, administrator for University Hospital’s emergency medicine physicians’ group.

Facilitated enrollers are available for free consultations, upon appointment or referral as follows:

? University Health Care Center, 90 Presidential Plaza, Syracuse, Monday through Friday, from 9 a.m. to noon and 1 p.m. to 4 p.m. at the first floor Patient Registration Desk
? University Hospital, 750 East Adams St., Syracuse, Mondays and Wednesdays, from 9 a.m. to noon and 1 to 4 p.m. and Tuesdays and Thursdays, from noon to 4 p.m. and 5 to 7 p.m. at the first floor Patient Registration Desk.

Walk-in patients who qualify for the service are also welcome.

Patients need to have bills from University Hospital or hospital-associated physicians’ groups. Patients must provide required documentation and a University Hospital or physicians’ group bill, if referred to the service.

Patients are being alerted to the service through flyers and information included in billing statements. Patients who may qualify are also informed of the program during the registration or discharge process.

For more information about the service or to make an appointment, call 315- 464-2778 or e-mail needhelp@upstate.edu.

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