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February 1, 2014
Darryl Geddes 315 464-4828

Ambassadors Services now at Community Campus

SYRACUSE, N.Y.— Upstate University Hospital’s Community Campus recently launched the Ambassador Services program. Ambassadors are trained and uniformed staff who provide visitors with personal attention.

The Ambassador Program features concierge service, including assistance with transportation, wheelchair accommodations, admitting and discharge assistance, parking information and hospital information services. Ambassadors can also provide information on lodging, restaurant, taxi service and other visitor needs.

“The new team of ambassadors will offer the program’s signature services to patients and visitors of the Community Campus,” said Patient Access Manager Mark Geremia. “The staff will also work alongside the campus’ dedicated team of volunteers who offer patients and visitors with admission and transportation support.”

Currently, two ambassadors are available to University Hospital’s visitors Monday through Friday, between the hours of 7 a.m. and 8 p.m., at the Admissions/Patient Testing Desk located in the Pediatric After Hours entrance.

Upstate’s Downtown Campus employs nine individuals in the Ambassador Services Program, who are being trained in several areas from patient registration, patient transport to visitor registration.

Ambassadors who work the front desk of the Downtown Campus are also a visitor’s main source of information, handling questions on all issues and especially helping visitors get where they need to go.

Upstate University Hospital first introduced the Ambassador’s Services Program in 1998.

Caption: Daniella Pierre, left, and Dorey Youngblood are ambassadors at the Community Campus, which recently launched the Upstate Ambassador Services program.

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