"First" Philosophy

Contact: Megan Chase, Customer Service/Recognition Coordinator
Office: Jacobsen Hall, Room 417
Phone: 315 464-4970
Email: Chasem@upstate.edu

Customer service is at the core of our organization’s commitment to delivering quality patient care. Our customers include patients, their families, physicians, co-workers, visitors, students, and volunteers.

The below guide reviews the customer service standards and “First” philosophy of Upstate Medical University’s major customer group of students, people and patients. 

First Logos Patient First People First Students First