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May 2008

Kathy Brown of Healthcare Teleservices is this month's Upstate Face

Kathy Brown began her Healthcare Teleservices career at Upstate Medical University in 2004. As an Administrative Data Assistant, Kathy is responsible for training employees on different call center software, troubleshooting, and setting up internal and external community events in the database. This enables staff to assist callers by providing them with accurate information. Kathy also maintains several databases on external physicians and other medical professionals, such as CAIS, SoftMed and Centramax. The information stored in these databases allows callers to receive several names of referring physicians at one time. In addition, Kathy assists with the maintenance of the department website, along with creating rosters, reports and mailing lists to facilitate day-to-day operations. As expressed by Kathy, “I am a team player and do whatever it takes to make our team the best team.”

When asked what she likes most about her job, Kathy enthusiastically replied, “I enjoy helping people. We get frequent calls from people in our community looking for information on different topics and I enjoy knowing they will be receiving the correct information. I also enjoy troubleshooting. If I see a team member struggling with a process, I do what I can to help. I enjoy thinking outside the box.”

Outside of work, Kathy enjoys spending time with her family, cooking and volunteering her time and effort to helping others. Every year she volunteers at Camp Hidden Falls, located in the Poconos, Pennsylvania. This camp enables children with disabilities and those with non-disabilities to interact and network with each other and learn from one another, while having a great camping experience. In addition, Kathy co-founded the Chris Wilson Foundation, which helps raise money for different events in our community, such as helping a child with many disabilities get special non-medical equipment.

When asked what she wants people to know about her, Kathy replied, “I love life. I am a firm believer in making the best out of any situation. I believe when a door closes, a window opens. I can get energized out of the simplest things, such as creating a great meal or smelling a flower. I have two wonderful children and a great husband.”

Kathy, we appreciate your positive attitude and all you do for Upstate and Health Care Teleservices. In addition, we admire your dedication and commitment to helping others by volunteering your time and efforts on a consistent basis.