Non-Discrimination Policy

Upstate University Hospital does not discriminate against any person on the basis of race, color, national origin, disability, or age in admission, treatment, or publication in its programs, services, and activities, or in employment. For further information about this policy, please contact the Section 504 Coordinator at 315 464-5597.

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Patient Relations/Satisfaction

Location: Patient Relations Department, University Hospital
Location: 750 East Adams Street
Suite 1406 (main floor of the hospital)
Syracuse, NY 13210
Phone: 315 464-5597
Fax: 315 464-5603
Hours: Monday through Friday, 8:00 am to 4:30 pm
Email us: Patient Relations

The Patient Relations Department at University Hospital personally responds to patient and family concerns and facilitates communication between patients, family members, and the patient's caregivers. We recognize that being in the hospital may be a confusing and sometimes unsettling experience. Whether you're a patient or a visitor, we would like to make your stay at University Hospital as comfortable as possible.


If you or a family member needs assistance during your hospitalization, please call the Patient Relations Department at 315 464-5597 (4-5597 from a hospital phone). You can also voice any concerns you might have to nurses, ambassadors, or any other hospital staff member. The Patient Relations staff is also available to assist patients, family members and friends with non-medical questions or concerns related to outpatient visits or hospital services.

We encourage you to contact us if you have any questions or concerns regarding patient care and treatment of you or a loved one. If you are still dissatisfied, you can call our Patient Relations Department at 315 464-5597 to request a Grievance Committee review of your concerns. Following any Grievance Committee's review, a written response would then be sent to you containing the final determinations and findings of the Grievance Committee. You can also reach us by email: Patient Relations.

Section 504 of the Rehabilitation Act of 1973 (US.C 794) of the US Department of Health and Human Services regulations implementing the Rehabilitation Act, prohibits discrimination on the basis of disability in any program or activity receiving Federal financial assistance. If you have any concerns or questions regarding discrimination and/or a violation of the Rehabilitation Act please contact the Section 504 Coordinator in the Patient Relations Department at 315 464-5597.

DNV-GL Healthcare - NYSDOH

DNV-GL Healthcare is committed to improving the quality and safety of care provided. Upstate University Hospital sites that are accredited by DNV-GL Healthcare are attached PDF document. The public may contact DNV-GL Healthcare by calling 1 800 496-9647 or filling out an online Patient Complaint Report External link on their website. Prior to contacting DNV-GL, we ask you to contact our Patient Relations Department for an internal review and help: 315-464-5597.

If you are not satisfied after following our hospital grievance process, you may contact:
New York State Department of Health: Centralized Hospital Intake Program, Mailstop: CA/DCS, Empire State Plaza, AlbanyNY 12237.

If an aspect of your hospital experience was exceptional:

If you or a family member feel an aspect of your hospital experience was exceptional, or if a specific care member deserves recognition, please let us know. Call Patient Relations at 315 464-5597 and your kind words will be passed on to the right people.

Thank you for letting us know about your experience at University Hospital. Together, through our Engaging Excellence initiative, we continually challenge and encourage each other to create the best setting possible in which to learn, work, and serve our patients and their families.