Billing and Health Insurance

University Hospital and our Healthcare Providers

Please direct your inquiries regarding these additional bills to the appropriate offices:

  • Upstate University Hospital Billing Office: 315 464-4320
  • Critical Care: 315 464-2254
  • MedBest Medical Management : 315 464-2000
  • University Anesthesia : 315 469-1130
  • University Pathology: 315 464-6860
  • University Radiology : 315 464-5660

Our Community Mission

As part of our mission to the community, we will serve your needs regardless of your ability to pay for the care you receive.

Many of our patients have some form of insurance provided through Federal or State programs or a private company. However, should you not have coverage through one of these programs, our Financial Resource Center is available to discuss community resources for which you may be eligible.

Private Insurances

University Hospital and its health care providers participate with a number of commercial and HMO insurance plans. Participation status may change with these plans, so please contact your carrier to verify your coverage, determine our participation status and to determine if authorization is required.

Managed care programs may dictate where their members receive care and they often require preauthorization for specialized services. If the plan does not authorize treatment at University Hospital, you will be billed for the care you receive.


We make every effort to collect co-payments at the time service is rendered. Co-payments are specified in your contract. If you are unable to make payment, you will be given an opportunity to make financial arrangements.

Additional Bills

University Hospital and its health care providers bill for the services, supplies and drugs provided by its staff.

You may receive additional bills for physician services provided to you as part of an office visit or as a result of any professional interpretation of diagnostic testing such as pathology, radiology or EKG services depending on your treatment. Patients receiving surgical services at the hospital will also receive a bill from the anesthesiologist and surgeon.

Discussion with Registration personnel concerning your insurance benefits will reflect authorization/coverage for the hospital portion of the bill, not for any other services rendered at the Hospital.

Health Insurance and the Affordable Care Act

New York State of Health, NY's Official Health Plan Marketplace makes it easier and more affordable to get health insurance coverage. NY State of Health is where individuals and families shop for, compare and buy health insurance coverage. It's the only place to get financial assistance to reduce the cost of coverage. Everyone should come to the Marketplace to see what is has to offer.