Medical Messaging

Contact Us

Shelley White, MS, CHAM, FACHE
Associate Administrator
Phone: 315-464-5050
Email: whites@upstate.edu

Jewel Hunter, AAS, CPC
Call Center Manager
Phone: 315-464-5049
Email: hunterj@upstate.edu

Basic Messaging

  • Agent takes a message from the caller or patient
  • Caller or patient is placed on a "virtual" holding extension
  • Agent pages the on-call physician to call the "virtual" holding extension
  • On-call physician calls the "virtual" holding extension and has the option of being connected directly to the patient

Premium Messaging

  • Agent takes a message from the caller or patient
  • Agent pages the on-call physician to call the medical messaging service
  • On-call physician calls the medical messaging service
  • Message is relayed to the on-call physician
  • Agent will connect the physician to the caller or patient if requested

Messaging Options

  • Office messages can be taken for non-urgent matters
  • Message tickets can be emailed and/or faxed in real time or on a daily basis that is convenient for your office
  • Customized answer greeting can be recorded to your office's specifications
  • Voicemail can be setup for office use Messaging Specifications:
  • Messaging procedure and message tickets are customized to your office's needs
  • Inbound and outbound calls are digitally recorded for quality assurance
  • All messages are HIPAA compliant

Other Available Options

  • Coordinated Nurse Triage Services
  • Appointment Scheduling Services

Superior Customer Service

Staffed 24 hours a day 365 days a year with call center professionals who:

  • Are dedicated to meeting the needs of clients and patients
  • Participate in ongoing and annual customer service training and HIPAA compliance
  • Conduct customer evaluations twice a year
  • Quickly address issues and concerns

Cutting Edge Technology

Amtelco Call Center System
  • Fully computerized call center system
  • Leading provider of customized call center solutions for over 30 years
  • Industry leader in the telephone answering service
  • State of the art messaging