Health and Wellness Center elevation drawing

Health and Wellness Center Design

The design of the 250,000 square foot Ambulatory Care Center will enable Upstate to:

  • Address the need in CNY to expand access to and integrate primary care and behavioral health services for the Medicaid and uninsured populations and grow ambulatory visits at a rate of 5% annually. 
  • Provide services that attract new patients to preventive and non-emergent health care and shift from emergency and inpatient care to less costly ambulatory care. 
  • Standardize operating procedures to improve operating efficiencies, functional capacity, and throughput.
  • Provide one point of entry, open-access scheduling, and extended hours to meet the scheduling needs of patients and allow for walk-ins and scheduling of patients when urgent needs arise.   
  • Promote continuous quality improvement, implement population health management strategies, utilize a shared medical record and plan of care, develop patient registries, and move towards alternative payment models.
  • Provide space to community and social services such as housing assistance; vocational, benefits, and legal counseling; and WIC to allow same-day referrals and access. 
  • Introduce medical students to patient-centered integrated care and provide training to increase the number of students who pursue primary care.