pediatric chaplain Rev Louise Shepherd with father and daughter

Support for Families

father and daughter

Having a child in the hospital can be an unsettling event for the family. Rest assured that at Golisano Children's Hospital your child will receive the best of care.

Our patient and family centered care philosophy is called PATIENTSfirst! and encompasses all aspects of a patient's hospital experience. This philosophy stresses the partnerships between patients, families and healthcare providers. Hallmarks of the concept are greater participation by the patient and family in the planning and delivery of care.

Family support starts with making the hospital stay less stressful, with accommodations for family members in the patient's room, family lounges, and quiet spaces away from the patient room for downtime.

family resource center

Other ways in which we support families include:

  • The Family Advisory Council—a committee of parents of long term, chronically ill childlren, specifically selected by the medical community to work as the liaison between hospital and medical staff and the families and children. The council has created a series of handbooks which are distributed to all inpatient families.
  • The Family Resource Center (FRC)—The FRC is a rich, and rare, resource for families and the community providing health information materials, computer-based resources and support, staffed by the professional librarians and a Nurse Educator.
  • Pediatric Spiritual Care—Our chaplains offer pastoral care for spiritual and emotional support to people from all faith traditions, conduct special religious rituals such as baptism and prayer services, provide helpful literature, education about faith, issues and religious traditions, and offer pastoral support at the end of life.
  • Social Work Services—Our social workers help families address social problems such as adjusting to illness, crisis intervention, placements and out-patient referrals, family violence, decision making regarding health care proxies and advanced directives, and grief and loss issues.

Our goal is to make everyone and everything associated with the hospital more friendly, approachable and accessible to the patient and their family members.