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Engaging Excellence Progress Report

The President and his Leadership Council hear final reports from the Engaging Excellence Implementation Teams

Student Voice/Customer Service Implementation Team Report

Last Updated: 05/13/2009
Goals Review Planning Budget Plan Completed Implementation
Allow students to see end results of individual responses from students (for example:survey results) 100 100 100 100 100
Continually solicit, evaluate and communicate needs and feedback. 100 100 100 100 100
Coordinate career services with Advisor Dean program (COM) 100 100 100 100 100
Evaluate and Improve Career Advising for all 4 Colleges 100 100 100 100 100
Heighten awareness of campus constituents regarding students as customers. 100 100 100 100 75
Highlight student achievements 100 100 100 100 75
Promote student accomplishments internally and externally. 100 100 100 100 75

Progress Key:

0~25% 0~25% 25~50 25~50% 50~75 50~75% 100 100%

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Measuring Progress...

Review

The Implementation Teams begin the process creating implementation plans for Engaging Excellence Recommendations:

  • Identify the primary goals and scope of the recommendations being implemented through a review of the original team charter, recommendations, administrative responses and the Leadership Councils action, including budget considerations (if applicable.)

Planning

During this stage the teams continue to:

  • identify objectives and targeted dates of completion
  • create metrics that will be used to measure outcomes from implementation
  • identify and confer with key stakeholders and departments impacted by the implementation
  • list major deliverables with target dates that will be met during the implementation stage.
  • create a communications plan that outlines how the Upstate community , both internal and external, will be updated on the implementation's progress

Resource Review/Budgeting

The teams identify the resources (financial, operational, and human resources) required for implementation:

  • Existing institutional resources
  • The budgeted resources as approved through Engaging Excellence
  • New resources not previously identified

Implementation

Using the implementation plan's deliverables/timeline and the communication's plan as guides, this stage reports the extent to which the plan's goals have been implemented.

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