Billing & Insurance
Billing Guidelines
The mission of our hospital is to serve the health care needs of people in our community 24 hours a day, seven days a week. Our task, and the task of our medical staff, is to care and to cure.
Contact Information
Finance Services
Upstate University Hospital
Community Campus
4900 Broad Road
Syracuse, NY 13215
Phone: (315) 492- 5323
Email: FinancialAssistance@cgh.org
Patient Accounting Billing Questions
Upstate University Hospital
Community Campus
4900 Broad Rd
Syracuse, NY 13215
Phone: (315) 492-5555 or (315) 492-5556
Payment or Payment Arrangements
Mail to:
Upstate University Hospital
Community Campus
PO Box 2337
Syracuse, NY 13220
Phone: (315) 701-5650
Upstate University Hospital Community Campus provides care based on the following principles:
- Treat all patients equitably, with dignity, with respect and with compassion.
- Serve the emergency health care needs of everyone, regardless of a patient's ability to pay.
- Assist patients who cannot pay for part or all of the care they receive.
- Balance needed financial assistance for some patient with broader fiscal responsibilties in order to keep the hospital's doors open for all who may need care in the community.
Financial Assistance Program
Insurance Plans
Please note that contracts with insurance provides are subject to change may be unique to your individual plan. Please contact your insurance provider directly to verify if there are any special requirements for authorization and pre-certification for any elective procedures or a scheduled hospital admission.
Navigating the world of insurance and coverage can be difficult and confusing. We make every effort to assist you in following the coverage guidelines outlined by your insurance company and providing the information necessary to determine what is medically necessary for payment purposes. However, any questions you have regarding your insurance company's specific coverage are best directed to the insurance company itself or, if you are covered under a group policy through work, to your employer. In all cases, you - not your insurer - are responsible for all payment for hospital and medical services.
Understanding your Hospital Bill
Upstate University Hospital Community Campus is committed to providing quality healthcare at an affordable cost. Hospital bills are based on the type and complexity of the care you received. Your total hospital bill is made up of a variety of individual charges that were incurred during your hospital stay including room and board, tests, procedures, medications, medical supplies, etc. The fees for each service are determined by cost, market, and insurance payments, including federal and state programs. An annual review of costs is performed and validated against industry standards.
During your visit to the hospital, you may experience a variety of tests, procedures and services. Many of these services are performed by health care providers who work in the hospital, but bill for their services separately. After your visit, you can expect to receive bills from several different health care providers in addition to your hospital bill. Any questions regarding these bills should be directed to those health care providers directly.
The amount you owe may include insurance deductibles, non-covered services or items, co-payments, co-insurance or, in appropriate cases, balances due after insurance have paid on a charge.
If you have any questions regarding your hospital bill, a Patient Account Representative will be happy to assist you. You can contact a representative by calling (315) 492-5555 or (315) 492-5556.
Payment Arrangements
Upstate University Hospital Community Campus
PO Box 2337
Syracuse, NY 13220
To pay for your bill using a credit card or to make payment arrangements, please contact the business office at (315) 701-5650. Upstate University Hospital Community Campus accepts MasterCard, Visa and Discover.
If you are unable to pay for your bill, please review the information regarding our Financial Assistance Program.
