Please respect a patient's need for privacy and rest.
University Hospital and Golisano Children's Hospital require all visitors to present identification, preferably a photo ID, such as a driver's license, as they enter the hospital. Family members and visitors will then receive an ID badge with their name and visit location. This policy underscores Upstate's commitment to ensuring the safety of its patients, staff and visitors.
FastPas patients pick up their passes at the FastPas desk in the main lobby.
Our uniformed Ambassadors greet visitors and provide visitor passes every day from 7 am to 8:30 pm. Ambassadors are available to help you with your luggage and/or wheelchair; escort you through the hospital; provide parking and hospital information; and assist with hotel accommodations, transportation, e-mail and regular mail, flowers, restaurants, notary public and security.
For everyone’s health, there is no smoking anywhere on the grounds. University Hospital/SUNY Upstate Medical University has been completely smoke-free since August 2005.
Family or visitors may be restricted from visiting for the following reasons:
Other limitations apply to: